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Policies:

Here at Midnight Moon Lashes clients are our main focus and it is our goal to give you the most luxury experience possible. In order to do this we do have certain policies that you are required to follow before booking your appointment.

  • Appointment only, no walk-ins

  • All appointments require a 50% deposit. This will go toward your final payment after your service.

  • Cancellations are refundable up to 24 hours before your appointment, anything after 24 hours deposits will be kept.

  • No call/ no show appointments will have their deposits kept and will also be banned from scheduling future appointments.

  • We allow a 15 min. grace period on appointment lateness as long as you have called to give a heads up. Anything later than that the deposit will be kept and you will have to reschedule.

  • Last minute reschedules (after 24 hours) are limited and any deposits placed will be kept and a new one will be required for the reschedule.

  • It is your job to read all prep and after care instructions provided here to ensure we maintain the best result possible. If for some reason any issues arise you must notify us within 48 hours of the service in order to have it fixed or refunded. (Fixes are only applicable to those who had no issues during their appointment, proper pre appointment prep taken, no watering of eyes during appointment, or any other contraindications)

  • Anything beyond 3 weeks is no longer a fill and will be changed and charged as a full set.

  • Clean lashes are required for any lash appointments. Coming in with dirty lashes will be subject to an additional $15 charge.

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Lash/ Brow Prep & Aftercare

    • Come as early as 10 minutes if it is your first time so you can fill out paperwork.

    • Come in with a clean face, NO makeup or skin care

    • Do NOT drink caffeine before your appointment

    • Be sure to use the bathroom before hand. You will be lying down for 1.5 - 2.5 hours.

    • Silence your phone and bring some earbuds to help you relax. You will not be able to open your eyes during these services.

    • Cleanse lashes at least every other day. (If you sweat a lot or have oily skin, cleanse more often)

    • Brush lashes daily

    • Avoid all oil based products (makeup, cleansers, ect.)

    • No mascara, try to avoid eye makeup in general.

    • Avoid sleeping on your face and your sides.

    • Do not rub or pick at lash extensions

    • Avoid excess heat and steam (saunas, steamy showers, hot blow driers, ect.)

    • Schedule your fills every 2 - 3 weeks depending on your set. Must have 50% of your set remaining to be considered a fill. any less is subject to additional charges.

  • Lashes may not be right for you if you have any of the following contraindicaitons:

    Cannot lay down for a long period of time

    Conjunctivitis

    Infection

    Corneal disease

    Dry eye syndrome

    Eye surgery

    Blepharitis

    Hypersensitivity

    Watery eyes

    Chemotherapy

    Trichotillomania

    Alopecia areata

    Stye

    Claustrophobia

    Epilepsy

    Herpes

    Cancer

    Pregnancy

    Glaucoma

    Hay fever

    LASIK

    Sensitive skin

    Allergy to product

    Bloodshot eyes

    Cataracts

    Sparse/ short/ no lashes

    • Make sure you have enough hair grown out to wax

    • Come in with clean skin and avoid putting any products on your face for at least 24 hours (skincare, makeup, ect.)

    • Do not use any exfoliants or oil based products on your face (physical or chemical)

    • Wait at least two weeks between having peels or harsh treatments done before you get any brow services done.

    • Do not get them wet for the next 24 hrs.

    • Avoid oil based products

    • Avoid exfoliants (chemical or physical)

    • Avoid touching and rubbing the brow/ waxed area